Privacy Policy | Infuze Cloud

Last updated: May 20, 2024

1. Introduction

At Infuze Cloud, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud computing services.

2. Information We Collect

We may collect several types of information from and about users of our services, including:

Personal Information: Name, email address, phone number, billing address, payment information, and other identifiers by which you may be contacted online or offline.
Account Information: Login credentials, account preferences, and other information related to your account.
Usage Data: Information about how you use our services, including IP address, browser type, device information, operating system, and other technical information.
Customer Data: Data that you upload, create, or modify while using our services.

3. How We Collect Information

We collect information:

Directly from you when you register for an account, make a purchase, or communicate with us.
Automatically as you navigate through our services, using cookies, log files, and other tracking technologies.
From third parties, such as business partners, analytics providers, and payment processors.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, maintaining, and improving our services.
Processing transactions and sending related information.
Responding to your requests, questions, and concerns.
Sending administrative information, such as updates, security alerts, and support messages.
Personalizing your experience and delivering content relevant to your interests.
Monitoring and analyzing usage patterns and trends to enhance our services.
Protecting our services and users from fraudulent, unauthorized, or illegal activity.
Complying with legal obligations and enforcing our terms of service.

5. Disclosure of Your Information

We may disclose your personal information:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of service and other agreements.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Infuze Cloud, our customers, or others.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. Under the General Data Protection Regulation (GDPR) and similar data protection laws, you may have the following rights:

Right to Access: You have the right to request copies of your personal information. We may charge a reasonable fee for additional copies.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.
Right to Data Portability: You have the right to request that we transfer the information you have provided to us to another organization or directly to you, in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to our processing of your personal information based on our legitimate interests, for direct marketing purposes, or for scientific/historical research and statistics.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please submit a verifiable request to us by contacting our Data Protection Officer at dpo@infuze.cloud or through the contact information provided at the end of this policy. We will respond to all legitimate requests within one month.

Please note that we may need to verify your identity before responding to your request. In some cases, we may have legal grounds to deny your request, in which case we will explain our reasoning.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

10. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information.

11. International Transfers

As a global cloud service provider, your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data outside the European Economic Area (EEA) or other regions with data protection laws, we ensure that appropriate safeguards are in place to protect your information. These safeguards may include:

Standard Contractual Clauses: We use European Commission-approved Standard Contractual Clauses in agreements with service providers and partners to ensure they handle your personal information in compliance with EU data protection standards.
Adequacy Decisions: We may transfer data to countries that the European Commission has determined provide an adequate level of data protection.
Data Processing Agreements: We implement comprehensive data processing agreements with our vendors and partners that process personal data on our behalf.
Technical and Organizational Measures: We employ strict security protocols, encryption, access controls, and regular security assessments to protect data in transit and at rest.

You can request more information about the specific safeguards we apply to the export of your personal information by contacting our Data Protection Officer.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using one of the following methods:

Email: privacy@infuze.cloud
Data Protection Officer: dpo@infuze.cloud
Postal Address: HYPR PTE. LTD. 408B Fernvale Road, Singapore 792408

For EU/EEA residents: You have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal information does not comply with applicable law.